Almost 99% of Employees Are Working from Home to Prevent COVID-19 and Information About Other Company Measures

KLab Inc. (Head office: Minato-ku, Tokyo, President & CEO: Hidekatsu Morita, hereinafter referred to as "KLab") has recommended that employees stagger hours and work from home as a part of the measures against the new coronavirus (COVID-19) since Monday, February 17, 2020. We would like to also share information on other measures taken since then as well as the current situation.

Effectiveness of Measures and Current Status Report

Starting from Monday, February 17, KLab recommended measures aimed at reducing the risk of infection of employees and related personnel such as staggered commuting hours, working from home, and restricting non-essential business trips and in-person meetings.

Due to the global spread of the new coronavirus and the government's state of emergency announcement, starting from Tuesday, April 7 all employees and affiliate partners in our offices shifted to working from home as a general rule.

As of Wednesday, April 22, we have a telecommuting ratio of 98.7% out of 1,117 company employees, which is being maintained at a consecutive daily level.

A survey was conducted with employees between Thursday, April 2 and Friday, April 3 under the assumption that the implementation of these measures would be prolonged due to the spread of COVID-19.

Survey Response Results

This survey was implemented for the purpose of understanding the actual working conditions of employees and gathering information on how to create a comfortable working environment while working from home.

As a result, when planning a smooth transition to telecommuting, the main issues faced were the necessary improvements needed for the working environment at home and the elimination of communication anxiety.

Creating a Smooth Transition for Telecommuting

93% of employees answered that there were no major operational obstacles regarding the business tools required for remote work when working from home. This is considered to have led to a smooth transition to telecommuting.

Internet Connection Improvements for Telecommuting

Based on the above results, we are providing high-speed Wi-Fi rentals to support those who have slower internet at home when high-speed is required for business.

Creating Smooth Communication

Based on the above results, we have created remote working guidelines to help with collaboration when working from home to eliminate communication anxiety.

Future Support for Long-Term Telecommuting

In addition to the above, taking into account employee feedback and the possibility of the extension of the emergency declaration in the future, a uniform subsidy was provided for the purpose of improving the environment necessary for working from home and supporting communication.

*Except for those who are planning to retire from the company and Spicemarket Co., Ltd. regular employees, contract employees, and part-time employees.

Survey Summary

Date: April 2-3, 2020

Target: KLab Inc. full-time employees, contract employees, part-time jobs, subcontractors, and resident office partners totaling 1,117 people

Format: 10 questions in total, multiple choice and written answers

In addition, all training programs planned for new graduates who joined the company in April 2020 are being implemented online.

We will continue to conduct in-house verification of telecommunication conditions and consider ways to improve the working from home framework and environment of our employees.

Reference

COVID-19 Countermeasure Implementation for Employees

■ As of April 27

・ "High-Speed Wi-Fi" rental for work to employees when necessary

・ Created remote working guidelines to help with collaboration when working from home

・ Uniform subsidy for the purpose of telecommuting environment support

・ Online training for new graduates

■ As of April 7

・Work from home as a general rule

* If it is unavoidable to visit the office, must obtain approval from a department manager.

get the time difference after obtaining approval from the department manager.

・ All meetings and communications must be conducted online or through email

・ Subsidy allowance for expenses such as electricity bills when working from home

・ Support for creators working from home

■ As of February 17

・ Recommended working from home

・ Recommended staggered commuting

・ Restrictions on business trips and meetings

・ Conducting online meetings

* Other constant measures within the company

・ Timely provision of information and alerts using the in-house newsletter

・ Frequent hand washing and use alcohol disinfection every time someone enters the office

・ Masks required when working in the office

・ Body temperature checks every morning

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