Privacy Policy

KLab Global Pte. Ltd. Privacy Policy

Effective Date: April 1st, 2013

KLab Global Pte. Ltd. (including its subsidiaries, parent companies, joint ventures and other corporate entities under common ownership, collectively “KLab”) has adopted this privacy policy (“Privacy Policy”) to explain how KLab collects, stores, and uses the information collected in connection with KLab’s products and services including, but not limited to, KLab’s websites, applications for mobile platforms or devices (including third party applications utilizing the Services), web applications accessible on third party social networking services (SNS), game publisher and other networks and platforms, portals for third-party publishers, and web forums or messaging boards (collectively, the “Services”).

BY INSTALLING, USING, REGISTERING TO, OR OTHERWISE ACCESSING ANY SERVICES, YOU AGREE TO THIS PRIVACY POLICY (WHICH IS INCORPORATED INTO KLAB’S TERMS OF USE) AND TO THE PROCESSING, USE AND DISCLOSURE OF INFORMATION AS DESCRIBED HEREIN.

KLab reserves the right to modify this Privacy Policy from time to time. KLab will post all such changes together with the effective date for such updated Privacy Policy. By continuing to access or use the Services after KLab has posted an updated Privacy Policy or has provided you with notice of a modification, you are agreeing to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, your only recourse is to cease using the Services.

If you have any questions relating to this Privacy Policy or to any updates, please contact KLab at privacy@klab.com.

1. Collection of Personal Information and Non-identifying Information

1.1 In the course of using the Services, KLab may ask you to provide certain personally identifiable information (“Personal Information”). The types of Personal Information that may be collected, processed or used may vary depending on the type of activity you are engaged in. Personal Information may include, but is not limited to, your name, screen/nick name, email address, Services or other IDs, phone number, photo or other image (including avatars), birthdate, gender, mailing address, friend connections, credit card information, shipping information, and location (if directly identifiable to you; otherwise, KLab treats location as non-personal data). KLab will collect, use, transfer and disclose Personal Information in accordance with this Privacy Policy.

1.2 KLab also collects non-identifying information (“Non-identifying Information”). For purposes of this Privacy Policy, Non-identifying Information is information that does not enable KLab to directly identify you. The types of Non-identifying Information that KLab may collect and use include, but is not limited to: (i) device properties, including, but not limited to IP address, Media Access Control (“MAC”) address and unique device identifier or other persistent or non-persistent device identifier (“Device ID”); (ii) device software platform and firmware; (iii) mobile phone carrier; (iv) geographical data such as zip code, area code and location; (v) game progress, time used playing, score and achievements; and (vi) other non-personal data as reasonably required by KLab to enhance the Services. KLab may collect, use, transfer and disclose Non-identifying Information for any legal purpose.

1.3 Situations when you make Personal Information available to KLab may include, but are not limited to: (i) registration for Services, contests, promotions and special events; (ii) accessing Services using a third party ID, such as social networking sites or gaming services; (iii) subscribing to newsletters; (iv) purchasing a product or services through KLab’s online stores; (v) using “tell a friend,” "email this page," or other similar features (in which cases the names and contact information of your friends or other addressees may also be collected through the Services); (vi) requesting technical support; (vii) if you are a third party publisher, registration with KLab to develop third party applications utilizing the Services; and (viii) otherwise through use of Services where personal data is required for use and/or participation.

2. Use of Information

2.1 Your Personal Information may be used for various purposes, including, but not limited to, the following:

  • To help KLab develop, deliver, manage and improve the Services and advertising;
  • For market research purposes that support KLab’s efforts to deliver a more valuable service to KLab users;
  • To serve ads that contain links to services, websites or application, and KLab may further utilize your Device ID to track clicks or other ad fulfillment metrics;
  • To provide customer and technical support;
  • To send you messages with informative or commercial content about KLab, the Services, or third party products and services that KLab thinks may be of interest to you;
  • To allow KLab to keep you posted regarding our latest Services announcements, software updates, and upcoming events;
  • To send important notices, such as communications about your purchases and changes to our Terms of Use, this Privacy Policy, or other Service-specific policies;
  • To audit and analyze data to improve the Services and customer communications; and
  • As otherwise permitted under this Privacy Policy.

2.2 Personal Information and Non-identifying Information may be used alone or in the aggregate with information collected from other KLab users for any purpose permitted under this Privacy Policy and by law. Certain Non-identifying Information would be considered part of your Personal Information if it were combined with other identifiers in a way that enables you to be personally identified or contacts but are considered to be Non-identifying Information when taken alone or combined with other Non-identifying Information.

2.3 Certain features of the Services may be able to connect to an SNS (e.g., Facebook). If you use such features or otherwise link your KLab account to an SNS, Personal Information and other information that you submit to the SNS may be collected and used by KLab in accordance with this Privacy Policy, and you hereby consent to such collection and use by KLab. KLab’s access to such Personal Information and other information will be in accordance with the privacy settings you have set in your SNS account, if any. KLab may also use Personal Information and other information that you have provided or made accessible to the SNS to help you establish social connections with other KLab users.

3. Disclosure and Transfer of Information

3.1 Personal Information and Non-identifying Information may be shared or otherwise disclosed or transferred in accordance with applicable law and this Privacy Policy.

3.2 KLab may disclose Personal Information and Non-identifying Information to its parent companies and its subsidiaries and affiliates for use in accordance with this Privacy Policy.

3.3 KLab may use agents, contractors or third party service providers (e.g., credit card processors, email service providers, software developers, user account authenticators, cloud storage providers, virtual currency service providers, administrative service providers, crowd-sourcing service providers, and shipping agents). KLab has the right to share your Personal Information and Non-identifying Information as necessary for such third parties to provide their services to KLab. KLab is not liable for the acts and omissions of these third parties, except as mandated by law.

3.4 KLab may include in the Services tools, which may include tools from third party service providers, which may enable KLab or these third parties to analyze your and other users’ information. This information may include your UDID, Media Access Control address, International Mobile Equipment Identity Number, version of iOS or Android, specific type of device, mobile carrier, IP address and session start and end times. KLab and such third parties may use this information to detect the user’s country and otherwise analyze the user’s engagement. The third parties may have access to Personal Information in connection with their services but they will not be permitted to use such information, other than in an anonymized, aggregated form, for any purpose other than the provision of the services.

3.5 KLab may disclose Personal Information to third parties as required by law enforcement or other government officials or judicial authorities in connection with litigation, an investigation of fraud, intellectual property infringement, or other activity that is or may be illegal or may expose KLab, any KLab users, you or third parties to legal liability.

3.6 KLab may also disclose your Personal Information to third parties if KLab believes that doing so is appropriate to comply with the law, to enforce or exercise KLab’s rights, or to protect KLab’s, KLab’s users’ or third parties’ property, rights or safety.

3.7 KLab may share Non-identifying Information and aggregate and anonymous information about you with advertisers, publishers and other third parties with whom KLab has relationships. The information that KLab shares with these third parties will only be used in the form of Non-identifying Information to support user trend analyses, demographic profiling and similar activities.

3.8 KLab may also share your username, email address and Device ID (“Specific Shared Data”) with certain third party publishers which have designed applications utilizing the Services and other business partners (“Preferred Partners”) for those parties to assist KLab with providing you with the aspect of the Services for which you provided such Specific Shared Data to KLab, and to use such Specific Shared Data to provide you with information and marketing materials about such third party publisher applications and other products and services in order to further enhance your use of the Services and improve your gaming and social networking experience. In addition, if you make an inquiry to KLab regarding a third party publisher’s application, KLab may send Specific Shared Data as well as the inquiry to the applicable third party publisher.

3.9 In the event that KLab undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets or undergoes bankruptcy, reorganization, liquidation or analogous proceedings, KLab may transfer all of your information, including Personal Information, to the successor organization in such transition or as a part of such proceedings.

3.10 In addition to the foregoing, KLab may also disclose your Personal Information with other third parties when we have received your consent to such disclosures.

4. Disclosure of Information Within the Services

As a user with an account, you may create your own profile, connect with other users of Services, send messages and transmit information through various channels. Please remember that any communications you have via the Services (including through KLab applications or websites or third party publishers utilizing the Services in their own applications or websites) may reveal your screen name and the content of your communications, making this information publicly available to other users. KLab does not assume responsibility, and disclaims liability for, for the activities of other users or other third parties to whom you provide your Personal Information or otherwise interact.

5. Location-Based Services

For location-based Services, KLab may collect, use, and share precise location data, including the real-time geographic location of your computer or mobile device. Unless you explicitly opt-in to permit the use and sharing of your Personal Information regarding your geographic location, your location data will only be collected and used anonymously in a form that does not personally identify you. When you opt in to location services of a third party publisher’s application which utilizes the Services, KLab will share your geographic location with such third party publisher and related application providers in connection with their location services. Please note that some location-based services may require your Personal Information for the feature to work as intended.

6. Cookies, Web Beacons and Other Technologies

6.1 A "cookie" is a data file that is transferred to a user's computer and is intended to identify that computer. Cookies are used to maintain information about a user's visit to an application, website or game, such as user names, passwords and individual preferences. The Services may send cookies to your computer when you access the Services. Information contained in a cookie may be linked to your Personal Information. That information may be used for a variety of purposes including improving the quality and ease of use of the Services, managing and sending advertising, studying traffic patterns, and understanding the effectiveness of marketing communications.

6.2 The Services may also collect information using "web beacons," “pixel tags, "gifs" or similar means (collectively, “Pixel Tags”) in connection with our Services and to collect usage, demographic, geographical location or other data. A Pixel Tag is an electronic image, often a single pixel not visible to the user, and may be associated with cookies on a user’s hard drive. Pixel Tags allow, for example, the counting of users, the delivery of branded services, and the gathering of data to assess the effectiveness of promotional campaigns.

6.3 The Services may include third party advertisements. These ads may be served by third party advertising companies that deliver cookies to your computer, allowing these companies to track the ads. These companies will consequently be able to recognize your computer when they send you an advertisement. These advertisers may use information about your visits to the Services in order to provide advertisements about goods and services that may be of interest to you.

6.4 You have the option to disable cookies by changing the options in your browser to stop accepting cookies or to prompt you before accepting a cookie from the pages you visit. Please note, however, that “flash” cookies operate differently from browser cookies and cookie management tools available in a web browser may not remove “flash” cookies. If you do not accept cookies, however, you may not be able to view or use all portions of the Services due to limited functionality.

7. Security of Your Information

7.1 It is important that you protect and maintain the security of your account and that you immediately notify KLab of any unauthorized use of your account. If you forget the password to your KLab account, the Services allows you to request that instructions be sent to you that explain how to reset your password. When you sign into your account or enter payment information (such as a credit card number), KLab encrypts the transmission of that information using secure socket layer technology ("SSL").

7.2 KLab takes commercially reasonable precautions against possible security breaches of our Services and customer records but no website or internet transmission is completely secure. KLab does not guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. KLab urges you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. In addition, if your SNS account is hacked, it may lead to unauthorized use of Services you have procured so be careful to keep your account information secure.

7.3 The transmission of information over the internet is not completely secure. KLab cannot guarantee the security of your data while it is being transmitted and any transmission is at your own risk.

8. Changing or Removing Information

8.1 You may request that your Personal Information be changed or deleted by following the process provided in the applicable Services and we will take all reasonable measures to promptly comply with such requests. If you delete all of your information, your account may become deactivated. You may opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, KLab may still send you non-promotional emails, such as emails about your accounts or your ongoing business relations with KLab.

8.2 You may also email KLab at privacy@klab.com. _ to request the deletion of your Personal Information from KLab’s database. KLab will use commercially reasonable efforts to honor your request. KLab may retain an archived copy of your records as required by law or for legitimate business purposes.

8.3 Specific Shared Data cannot be retrieved from Preferred Partners after its disclosure.

8.4 Where you share information with other users through the communication channels of the Services, you should generally not expect to have any ability to modify or remove such communications.

9. Links to Other Websites and Services

The Services may contain links to other websites and online services or offers from third parties, such as third party advertisers. If you choose to participate in offer-linked information requests or “click” an advertisement or other third party link, you may be directed to that third party’s website or service and/or be prompted to provide Personal Information. KLab is not responsible for the privacy practices or the content of such websites or services. If you have any questions about how these other websites or services use your information, you should review their policies and contact them directly.

10. International Transfer of Information

KLab may transfer information (including Personal Information) that is collected about you to KLab’s affiliates or to other third parties that may be outside of your country. If you are located in the European Union or any other country or jurisdiction, such locations may have laws governing data collection and use that are less strict or otherwise differ from the laws where the information may be transferred or used. Please note that, by accessing or using the Services, you are transferring information and allowing KLab or others to transfer information, including personal information, to a country that does not have the same data protection or privacy laws as your jurisdiction, and you consent to the transfer of information to countries outside of your jurisdiction and the use and disclosure of information about you, including Personal Information, as described in this Privacy Policy.

11. Policy Toward Children

The Services are not intended for children under the age of 13 and KLab does not knowingly collect any Personal Information from such children. If KLab discovers that it has inadvertently collected Personal Information from children, KLab will take all reasonable measures to erase such information from its systems and records as soon as possible.

12. Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of KLab who are California residents to request certain information regarding our disclosure of personal information (as defined in the Code) to third parties for their direct marketing purposes. If you are a California resident and have provided KLab with personal information within the last year, you may make such a request by emailing us at the following email address with the email’s subject line titled "California Privacy Rights": privacy@klab.com.

13. Contact Information

If you have any questions, comments or concerns regarding this Privacy Policy, please send an e-mail to privacy@klab.com.

KLab Global Pte. Ltd.
80 Robinson Road, #10-01a
Singapore 068898